How can we help you?
Our Field Sales Management team is dedicated to driving value and supporting your specific business needs.
Whether you are managing a busy merchant branch, planning a large-scale development, or executing on-site, here is how we partner with you to deliver results:
Targeted Growth Opportunities | Branch-Level Support | Merchandising Excellence | Driving Demand
Project Based Support | Site-Level Collaboration | End-to-End Delivery
Early Specification Engagement | Comprehensive Solutions | Trusted Partnerships
Your Northern Field Sales Team
The Northern FIeld Sales Team are your first point of call for your Polypipe Building Products account. Covering: Scotland & Scotish Isle, Northern England, Yorkshire & Humber, Lancashire, Midlands, and Merseyside & North Wales.
Connect with Andrew
Craig Cochrane
Field Sales Manager
Scotland & Scottish Isle
Richard Whiteman
Field Sales Manager
Yorkshire & Humber
Andrew Dunn
Interim FIeld Sales Manager
Midlands Corridor, Merseyside & North Wales
Your Southern Field Sales Team
The Southern FIeld Sales Team are your first point of call for your Polypipe Building Products account. Covering: Wales, East Midlands, East Anglia, Thames Valley, Greater London, Southern Home Counties, South East & Kent, and South West
Callum Ormerod
Field Sales Manager
Southern Home Counties
Find Your Local Polypipe Field Sales Manager (FSM)
Use the interactive map below to locate the dedicated Field Sales Manager for your region.
Contact the Polypipe Technical Support and System Design Team
How we can help
Our dedicated design and technical support teams are here to transform your system specifications into fully optimised project layouts, engineered for safety and compliance.
- Ensure technically compliant, efficient designs
- Resolve technical issues quickly
- Raise installation standards
- Support regulation transitions
Technical Sales
Lines Open | Mon-Fri 9am - 5pm
excluding bank holidays or festive periods
Design Support
Lines Open | Mon-Fri 9am - 5pm
excluding bank holidays or festive periods
Contact the Polypipe Customer Experience (CX) and General Enquiries Team
How we can help you
Our CX team are your main point of contact for:
- Placing product orders
- Order enquiries
- Delivery support
Place an Order
Lines Open | Mon-Fri 8:30am - 5pm
excluding bank holidays or festive periods
Order Enquiries
Lines Open | Mon-Fri 8:30am - 5pm
excluding bank holidays or festive periods
Downloadable Resources
Quick access to our most frequently requested technical and marketing files.
Frequently Asked Questions
Where is the Polypipe Building Products head office located?
The main manufacturing facility and registered head office for Polypipe Building Products is located at Broomhouse Lane, Edlington, Doncaster, South Yorkshire, DN12 1ES, United Kingdom. They also have a manufacturing site at Neale Rd, Doncaster DN2 4PG.
What are the opening hours for Polypipe Building Products technical support?
Our department opening times are structured as follows:
Customer Experience (Product Orders & Enquiries): Monday to Friday, 8:30am to 5:00pm.
Design & Technical Support: Monday to Friday, 9:00am to 5:00pm.
Please note that all customer service lines are closed during UK bank holidays and festive periods.
How do I check product stock or track an order with Polypipe Building Products?
To track a pending order or check live product availability, merchants and trade partners can utilise our dedicated Customer Experience team. Please send your account details and order confirmation number via email to bp.enquiries@polypipe.com for rapid support.
What is the direct phone number for Polypipe Building Products technical support?
For specialised technical assistance or product layout queries, you can contact the Polypipe Building Products technical team via phone at 01709 772200 or via email at ufh.enquiries@polypipe.com. For architectural and system design layouts, please contact our design services team directly at design@polypipe.com.
How do I contact Polypipe Building Products customer service?
You can contact the Polypipe Building Products customer service and order support team by calling the main telephone line on 01709 770000. Lines are open Monday to Friday from 8:30am to 5:00pm, excluding UK bank holidays and festive periods.
For email communications, you can utilise the direct email addresses below to reach the customer experience team immediately based on your specific requirement:
- To place a new product order: Email your requirements directly to bp.orders@polypipe.com.
- For order tracking, delivery support, and stock enquiries: Email your query and account details to bp.enquiries@polypipe.com.
If you are looking to reach our team in Northern Ireland or the Republic of Ireland, please contact Polypipe Ulster directly using the following details:
- Polypipe Ulster Telephone: 028 38 881270
- Polypipe Ulster Email: polypipe.ireland@polypipe.com
- Polypipe Ulster Address: Dromore Road, Lurgan, Co. Armagh, BT66 7HL